Privacy Policy

We collect information you provide directly to us, including:

• Contact information: full name, phone number, and work email address submitted through our discovery call request form or other forms on this site.
• Business information: the vertical or type of operation you identify (e.g., home health agency, assisted living community, urgent care clinic) and any details you share with us during a discovery call or follow-up communication.
• Communications: records of calls, texts, and emails exchanged between you and Medflow Agents, including consent records tied to your phone number, the source of that consent, and the timestamp it was given.
• Usage data: standard technical information such as IP address, browser type, device type, and pages visited, collected automatically when you use this site.

We use the information we collect to:

• Respond to discovery call requests and schedule consultations;
• Communicate with you about our services, including by phone, SMS/MMS, email, and automated or AI-generated voice, where you have given consent;
• Evaluate whether Medflow Agents is a fit for your operation;
• Improve this website and our marketing;
• Comply with legal obligations and enforce our Terms of Service.

We do not use the information you submit through this site to make decisions about, or otherwise process, Protected Health Information (PHI) belonging to your patients or residents. Any handling of PHI in connection with a client engagement is governed separately by a signed Business Associate Agreement (BAA), as described in Section 7 below.

If you provide express written consent on our contact form, Medflow Agents (Vidahub Products) may contact you by SMS/MMS text message or by phone using automated dialing technology or AI-generated/prerecorded voice, for scheduling and marketing purposes related to the discovery call you requested.

This site may use cookies or similar technologies to understand how visitors use the site and to improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

We do not sell your personal information. We may share information with:

• Service providers who help us operate this website, manage communications, or deliver our services (e.g., hosting, telephony, and scheduling platforms), bound by confidentiality obligations;
• Legal and safety purposes, where required by law, subpoena, or to protect the rights, property, or safety of Medflow Agents, our clients, or others;
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We retain the information you submit for as long as necessary to respond to your inquiry, deliver services, comply with legal obligations, and maintain accurate consent records for SMS/voice communications. You may request deletion of your information as described in Section 8.

Medflow Agents provides AI-powered operational support to healthcare and senior-care organizations. Where our services involve access to, or processing of, Protected Health Information (PHI) on behalf of a client, that relationship is governed by a separately executed Business Associate Agreement (BAA) consistent with the Health Insurance Portability and Accountability Act (HIPAA) and, where applicable, Texas House Bill 300. This website’s contact form is not intended for the submission of PHI, and you should not include patient or resident health information in any form field, text message, or voicemail directed to us through this site.

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact us using the information in Section 12, or reply STOP to any text message to stop receiving texts, or call (972) 433-5696 to be removed from any calling list.

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This website and our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

This site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

If you have questions about this Privacy Policy or wish to exercise any of your rights described above, contact us at:

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be reflected on this page.